superliga Privacy Policy
This page describes what we collect when you use superliga and how we keep that data protected. We understand that privacy matters. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or play live-dealer games, you trust us with personal and financial information. We take that responsibility seriously.
Our privacy policy covers all ways you interact with superliga—through our website, mobile app, live-dealer streams, and customer support channels. We explain what data we collect, why we collect it, how we store it, who can access it, and what rights you have regarding your information. We also describe how we use cookies, how long we keep your data, and how to contact us if you have questions.
superliga operates only where local law permits. Your data may be processed in multiple jurisdictions as part of our normal operations. We use industry-standard encryption and security practices to protect your information from unauthorized access. This policy is updated periodically to reflect changes in our practices or regulations. We encourage you to review it regularly.
What Data We Collect on superliga
We collect data in several categories. First, we collect information you provide directly when you register: your email address, phone number, password, and any profile information you add. We verify your email and phone via confirmation links and SMS codes.
Second, we collect identity information for Know Your Customer (KYC) verification. This includes your full name, date of birth, and a copy of a government-issued ID (such as an Indonesian KTP). We use this information to verify your identity, prevent fraud, and comply with financial regulations. We store this information securely and access it only when necessary for account verification or regulatory inquiries.
Third, we collect payment information. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we receive confirmation of the transaction. We do not store your full card numbers or bank account details directly—payment gateways handle that information. We store only tokenized references so we can process withdrawals to the same account.
Fourth, we collect information about your activity on superliga. This includes which games you play, your betting history, your account balance, and your session data (IP address, device type, browser). We use this data to provide the service, detect fraud, investigate disputes, and improve our platform. During peak periods like Liga 1 match days or Idul Fitri holidays, we analyze aggregated activity patterns to optimize server performance.
We do not collect more data than we need
Our data collection is limited to what is necessary to provide superliga services, comply with law, and detect fraud. We do not sell your personal data to marketers or brokers.
How We Use Your Data
We use your data for several core purposes. We use your email and phone to send you account notifications, transaction confirmations, and support responses. You can manage notification preferences in your account settings, but we will always send critical account alerts regardless of your preferences.
We use your identity information (name, DOB, ID copy) to verify your account and comply with financial regulations. We share this information with our payment processors and, if required by law, with regulatory authorities. We do not share it with third-party marketers.
We use your activity data to detect fraud, prevent account abuse, and investigate disputes. If we detect unusual activity—such as an attempt to withdraw to a different account than the one funds were deposited from—we may freeze the withdrawal pending verification. We also use aggregated activity data to improve superliga: we analyze which games are trending in Jakarta, Surabaya, Bandung, Medan, and Semarang, and we optimize server performance based on peak-demand patterns.
We may contact you about your account, but we will not contact you for marketing purposes without your explicit consent. During tournaments like Piala AFF or Piala Indonesia, we may send notifications about new betting markets, but only if you have opted in to marketing communications.
Your data is protected by encryption at rest and in transit. We limit access to your information to employees and contractors who need it to provide superliga services.
Third Parties and Data Sharing
We do not sell your personal data to third parties. We share your data only in limited circumstances:
- Payment processors: We share transaction data with mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment to process your deposits and withdrawals.
- Regulatory authorities: If required by law, we share identity and transaction data with financial regulators, tax authorities, or law enforcement agencies.
- Service providers: We use third-party vendors for data hosting, email delivery, and customer support. These vendors sign data-processing agreements and access your data only as needed to provide their services.
- Fraud prevention: We may share limited information with fraud-prevention services to detect and prevent account abuse across platforms.
We do not share your information with game studios (like the providers of Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, or Mahjong Ways) beyond what is necessary for game administration. Live-dealer studios that stream blackjack, roulette, baccarat, and Dragon Tiger games receive only a randomly generated player ID, not your personal details.
How Long We Keep Your Data
We retain account data for the lifetime of your superliga account plus a retention period after closure. Your account can be closed anytime through the settings menu. After closure, we retain your transaction history for seven years to comply with financial regulations and tax obligations. We delete other personal data (profile information, identity documents, payment tokens) within 30 days of account closure, unless law requires us to retain it longer.
Activity logs (IP addresses, session data, betting history) are retained for two years. This helps us investigate disputes and detect fraud patterns. Aggregated, anonymized analytics (e.g., "peak hours for roulette tables in Jakarta") are retained indefinitely because they do not identify you.
If you request deletion of your personal data (outside of the account closure process), we will delete it within 30 days, except where law requires retention. Some data may persist in backups for an additional 90 days. If you have questions about data retention, contact our support team.
Cookies and Tracking
We use cookies and similar tracking technologies on superliga to keep you logged in, remember your preferences, and analyze site usage. Cookies are small text files stored on your device. Essential cookies (login, session) are required to use superliga. Preference cookies remember your language, theme, and notification settings. Analytics cookies help us understand which pages and games are used most, which devices access superliga, and from which regions (Jakarta, Surabaya, Bandung, Medan, Semarang).
You can manage cookies through your browser settings. If you disable essential cookies, you will not be able to log into superliga. Disabling preference cookies will reset your settings each session. You can disable analytics cookies without affecting core functionality.
We do not use tracking pixels or third-party trackers to follow your activity across the web. Our analytics are limited to superliga and do not profile you across other websites.
Your Rights Regarding Data
Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data. On superliga, you can access and update your account information anytime through settings. You can request a copy of all data we hold about you by contacting our support team—we will provide this within 30 days in a readable format.
You can request deletion of non-essential data (profile information, preference settings) anytime. Essential data required for regulatory compliance (identity documents, transaction history) will be retained as required by law. You can object to marketing communications anytime—simply update your notification preferences or reply to any marketing email with "unsubscribe."
If you believe we have mishandled your data or violated your privacy rights, you can lodge a complaint with the data protection authority in your jurisdiction. We are committed to addressing legitimate concerns and will cooperate with regulatory investigations as required by law.
How We Protect Your Data
We use HTTPS encryption for all communication between your device and our servers. Your password is hashed and stored separately from your account data. Payment information is tokenized and stored on secure payment-processing servers, not on superliga's main systems. Access to your personal data is restricted to authorized employees and contractors who have signed confidentiality agreements.
Our servers are physically secured and monitored 24/7. We conduct regular security audits and penetration tests to identify vulnerabilities. We also maintain incident response plans so that if a breach occurs, we can notify affected users and relevant authorities promptly.
We cannot guarantee absolute security—all online services carry some risk. However, we invest in industry-standard protections and follow best practices. If you notice suspicious activity on your superliga account, change your password immediately and contact support.
Contact Us About Privacy
If you have questions about this privacy policy, want to access your data, or have a data-protection concern, contact us through the support menu in superliga or email us at the address listed in the footer. We respond to data-access requests within 30 days and to privacy inquiries within 5 business days. For urgent privacy concerns, mark your message "URGENT" and we will prioritize it.
This privacy policy is effective as of its publication date and may change as our services evolve or regulations change. We will notify you of material changes by email or through a prominent notice on superliga. Your continued use of superliga after changes constitutes acceptance of the updated policy.
Legal and Jurisdiction
Service availability
We at superliga offer our online entertainment service only in jurisdictions where it is legally permitted. We do not determine which countries, regions, or territories are legal or illegal for our operations—that is determined by each jurisdiction's own regulatory framework. Our platform operates within the legal parameters of the regions where we hold proper authorization and a valid operating license. If you are in a region where our service is not authorized, we ask that you do not attempt to access superliga. We reserve the right to block access from unauthorized jurisdictions based on IP address detection and account verification data. The availability of superliga services, games, betting markets, payment methods, and customer support may vary by region. Some live-dealer tables, sportsbook markets, slot games, or payment options available in one jurisdiction may not be available in another due to local regulations. When you create a superliga account, you represent that you are accessing the service from a jurisdiction where it is legally permitted. We perform periodic reviews of our service availability to ensure compliance with changing regulations in each region where we operate. If the legal status of online gaming changes in your jurisdiction, we will update our service availability accordingly and provide notification through your registered email address.
Account eligibility
To create an account on superliga, you must meet the eligibility requirements established by the laws of your jurisdiction. We do not prescribe a specific minimum age in our universal terms because age requirements vary by region and are a matter of local law. You are personally responsible for ensuring you meet all legal eligibility requirements in your jurisdiction before you register or use superliga. When you create an account, you confirm that you meet all applicable legal requirements to access and use our service in your region. Our registration process requires email verification, phone verification via SMS code, and identity verification through government-issued identification documents. We may request additional information such as proof of address, bank statements, or utility bills to comply with Know Your Customer (KYC) regulations. This information is collected under our data-protection protocols and stored securely. If we are unable to verify your identity or if we determine that you do not meet the eligibility criteria for your jurisdiction, we will close your account and return any remaining balance to your registered payment method within 30 days. We take eligibility compliance seriously and reserve the right to update our eligibility requirements as regulations change in the jurisdictions where we operate.
Local-law responsibility
You are solely and personally responsible for understanding and complying with the laws of your own jurisdiction before you access or use superliga. Online gaming regulations vary widely across regions and jurisdictions, and what is legal in one place may be prohibited, restricted, or require licensing in another. We encourage you to consult your local laws or seek legal counsel if you are uncertain about whether superliga is available or authorized in your area. superliga makes no representations about the legality of its service in any jurisdiction outside the regions where we explicitly operate and maintain authorization. We provide our service on the assumption that you have independently verified your local laws and determined that access and use are legally permitted. If your local laws change or if regulations in your jurisdiction become more restrictive toward online gaming, you are responsible for discontinuing use of superliga immediately. We will not be held liable for any legal, financial, or other consequences that arise from your use of superliga in a jurisdiction where it is prohibited or restricted. Our terms of service and this privacy policy are made available in English and reflect our understanding of applicable regulations in our service regions. However, local laws in your jurisdiction may impose additional requirements, obligations, or restrictions that are not addressed in our standard terms. You assume full responsibility for ensuring your use of superliga complies with all applicable laws, regulations, and local authority requirements.
Data and privacy scope
We collect personal data as part of our account registration and Know Your Customer (KYC) verification process on superliga. This includes your name, email address, phone number, date of birth, and copies of government-issued identification documents. We use this data to verify your identity, prevent fraud and account abuse, comply with financial regulations, and investigate disputes or suspicious activity. Payment information—such as wallet IDs, bank account references, or tokenized payment tokens—is encrypted and stored separately from your login credentials and personal identifying information. We do not directly store your full credit card numbers, debit card details, or complete bank account numbers; instead, these are tokenized by payment processors so we can process withdrawals without holding raw financial data. Our full privacy policy, available in this section and throughout superliga, outlines in detail what data we collect, how we use it, how long we retain it, and what rights you have regarding your information. We use your data to provide superliga services, detect and prevent fraud, comply with legal and regulatory obligations, investigate account disputes, and improve our platform and user experience. We do not sell your personal data to third parties for marketing, advertising, or other commercial purposes. We may share aggregated, anonymized statistical data (for example, game popularity trends or regional usage patterns) with business partners and service providers, but such data cannot be used to identify you individually.
Contact for legal inquiries
If you have questions about our legal compliance, service availability in your jurisdiction, account eligibility requirements, data practices, or any other privacy or legal matter related to superliga, you can contact us through the support channels available within the superliga app or website. Our support team responds to inquiries during standard business hours (Monday to Friday, 09:00 to 17:00 local time, excluding public holidays). For legal or compliance inquiries that require a formal written response, you can submit your request via email through the support section, and we will escalate it to our legal and compliance team for review. We aim to respond to compliance-related questions and data-subject requests within 5 business days. You can request copies of our privacy policy, terms of service, game rules, or data-retention schedules at any time through the in-app support menu. If you believe we have violated your privacy rights, failed to comply with applicable data-protection regulations, or mishandled your personal information, you have the right to lodge a formal complaint with the data-protection authority or regulatory body in your jurisdiction. We are committed to addressing legitimate privacy and legal concerns and will cooperate with regulatory investigations as required by law. Our contact information is available in the footer of this website and within the superliga app under "Legal," "Support," and "Contact Us" sections.